Tool

Empathy Best Practices: Empathy Bridge Framework

Woodland Park Zoo

Woodland Park Zoo • March 2019

The Empathy Bridge breaks up the research-based effective empathy practices into segments that follow a story arc. This bridge framework can be incorporated into any interactions with guests, program-based or casual. While this was originally developed by Woodland Park Zoo, staff at that zoo have shifted to using the Empathy Wheel in guest interactions.

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Tags:

  • best practices
  • empathy
  • empathy bridge

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